3 jobs found for "Classic Tech Pvt. Ltd."
Classic Tech Pvt. Ltd.
Job Description The Branch Fiber Manager will be responsible for managing day-to-day fiber network operations at the branch level, including installation, maintenance, troubleshooting, and team supervision. The role requires strong technical knowledge of FTTH/GPON networks along with leadership and operational management capabilities to ensure high service quality and customer satisfaction. Key Responsibilities Manage branch-level fiber operations and technical teams. Supervise fiber installation, maintenance, and fault resolution activities. Ensure timely handling of customer technical issues and service requests. Monitor network performance and minimize downtime. Coordinate with NOC, support teams, and regional technical teams. Maintain quality standards for fiber deployment and service delivery. Ensure technicians follow company SOPs and safety procedures. Prepare daily/weekly operational reports and performance updates. Manage branch technical inventory and equipment utilization. Support expansion projects and new network deployments in the branch area. Train and guide field technicians and support staff when required.
Job Description The Branch Fiber Head / Branch Coordinator is responsible for overseeing the branch’s fiber network operations, including installation, maintenance, and connectivity performance. The role involves leading technical teams, coordinating installation projects, ensuring network reliability, managing branch operations, and maintaining high customer satisfaction while supporting sales and growth initiatives. Key Responsibilities Branch & Operations Management Lead branch fiber operations and ensure alignment with company goals and service standards. Plan and implement strategies for fiber network expansion and maintenance. Coordinate with internal departments to ensure smooth branch operations. Fiber Network Installation & Maintenance Oversee planning, scheduling, and execution of fiber optic installations. Ensure installations are completed on time and meet quality standards. Monitor network functionality and implement preventive maintenance to minimize downtime. Troubleshoot and resolve connectivity issues with technical teams. Team Leadership Lead, supervise, and mentor fiber technicians and technical staff. Conduct performance evaluations and provide training and development support. Ensure teams follow operational and safety guidelines. Customer Service & Support Coordinate with customer support teams to resolve technical complaints. Ensure timely and effective solutions to connectivity issues. Maintain strong customer satisfaction through efficient service delivery. Safety & Compliance Ensure all fiber installation and maintenance work follows safety standards and regulations. Maintain a safe working environment for all field and technical staff. Branch Administration Manage branch assets, inventory, generator and power supply systems. Ensure proper cleanliness and hospitality standards at the branch. Handle incident coordination and support staff operational requirements. Cash & Financial Handling Ensure customer payments collected at the branch are properly recorded and deposited on time. Maintain petty cash records with valid PAN/VAT bills and control branch expenses. Coordinate with the finance department for petty cash settlements. Market & Business Support Identify opportunities for expanding fiber services in the market. Support marketing and sales teams with technical insights to improve customer conversion.
Job Description Provide first-level technical support via phone, email, or ticketing system Respond promptly to customer inquiries and resolve basic technical issues Troubleshoot internet, network, software, and hardware-related problems Log and maintain accurate records of customer issues and resolutions Escalate unresolved or complex issues to L2/L3 support teams Follow standard operating procedures (SOPs) and service guidelines Ensure timely follow-up with customers until issue resolution Maintain customer satisfaction through professional communication Assist in installation guidance and basic configuration support
