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KathmanduFresherFull Time
Job Description
Job Description Provide first-level technical support via phone, email, or ticketing system Respond promptly to customer inquiries and resolve basic technical issues Troubleshoot internet, network, software, and hardware-related problems Log and maintain accurate records of customer issues and resolutions Escalate unresolved or complex issues to L2/L3 support teams Follow standard operating procedures (SOPs) and service guidelines Ensure timely follow-up with customers until issue resolution Maintain customer satisfaction through professional communication Assist in installation guidance and basic configuration support