2 jobs found for "Classic Tech Pvt. Ltd." in IT & Software Engineering
Classic Tech Pvt. Ltd.
Job Description The Branch Fiber Manager will be responsible for managing day-to-day fiber network operations at the branch level, including installation, maintenance, troubleshooting, and team supervision. The role requires strong technical knowledge of FTTH/GPON networks along with leadership and operational management capabilities to ensure high service quality and customer satisfaction. Key Responsibilities Manage branch-level fiber operations and technical teams. Supervise fiber installation, maintenance, and fault resolution activities. Ensure timely handling of customer technical issues and service requests. Monitor network performance and minimize downtime. Coordinate with NOC, support teams, and regional technical teams. Maintain quality standards for fiber deployment and service delivery. Ensure technicians follow company SOPs and safety procedures. Prepare daily/weekly operational reports and performance updates. Manage branch technical inventory and equipment utilization. Support expansion projects and new network deployments in the branch area. Train and guide field technicians and support staff when required.
Job Description Provide first-level technical support via phone, email, or ticketing system Respond promptly to customer inquiries and resolve basic technical issues Troubleshoot internet, network, software, and hardware-related problems Log and maintain accurate records of customer issues and resolutions Escalate unresolved or complex issues to L2/L3 support teams Follow standard operating procedures (SOPs) and service guidelines Ensure timely follow-up with customers until issue resolution Maintain customer satisfaction through professional communication Assist in installation guidance and basic configuration support
