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25 jobs found (Mid Level) near Kathmandu

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Mid-Level Customer Support (Night Shift)

Codewing Solutions Pvt. Ltd.

KathmanduMid LevelFull Time

Mid-Level Customer Support (Night Shift) About the Role We are seeking a mid-level Customer Support professional with a solid foundation in web-based products  and  a proven  ability  to  communicate  clearly  and  empathetically. The ideal candidate has at least two to three years of customer support experience, strong written English, and the judgment to handle complex customer issues independently. You should be comfortable working with technology, understanding  website-related  concepts and using modern support tools. Most importantly, you should bring professionalism, ownership and a customer-first mindset to every interaction. About Codewing Codewing Solutions is a fast-growing product company based in Kathmandu. Our  products  are  used  by  millions  of  people  in  over  165  countries—from  travel agencies to bloggers, coaches, and small businesses. At  Codewing,  we  don’t  work  on  client  projects.  We  build  our  own global software products—and we keep growing. Some of our most popular products include: Tripcart –A tour booking software (SaaS) WP Travel Engine –A travel booking plugin for SEO-optimized travel sites Rara Themes –A WordPress theme shop for small businesses Blossom Themes – Empowering women entrepreneurs with feminine WordPress themes WP Delicious –A comprehensive recipe plugin for creating food-related websites Level and Compensations Level: Mid-Level Location: In-office at Codewing Solutions, Kathmandu during the training period, with the opportunity to transition to a work-from-home arrangement after moving to the night shift. Positions Open: 1 Salary: 4.2–7.2 lakhs per year (CTC) Key Responsibilities Provide customer support through email and live chat with professionalism and empathy Handle  customer  issues  end  to  end,  including  complex  scenarios  as  you gain product knowledge Identify recurring issues and customer pain points and report them to product and engineering teams Document internal findings and contribute to improving support workflows Maintain high-quality responses with accuracy, clarity and attention to detail Escalate issues appropriately when required Work across the entire Codewing product ecosystem and learn the products progressively Take ownership of customer conversations and ensure timely follow-ups and resolution Note: This role does not involve onboarding calls, migrations or training junior team members at this stage. Requirements Minimum two years of experience in customer support for a web-based product (freshers are encouraged to apply) Excellent written English that is clear, professional and grammatically accurate Strong communication skills with the ability to simplify technical topics for customers Experience using customer support tools such as Crisp, Helpscout, Zendesk, Intercom or similar Comfort working with websites and web technology, WordPress familiarity preferred Ability to work independently, show ownership and make sound judgments Good to Have Background in computer science, IT or web-related fields Basic understanding of WordPress themes, plugins or site-building Experience supporting SaaS or global software products Ability to improve internal documentation or support processes Work Schedule Training Period: Sunday to Friday, 10 AM to 6 PM (Day Shift) Post-Training: Sunday to Friday 10 PM to 6 AM (Night Shift) Perks & Benefits Work with a passionate team that has a proven record of building world-class products Medical and Accidental Insurance Dashain Bonus Referral Incentives Free lunch and snacks Unlimited coffee and tea Flexible working hours Annual Performance Appraisal Performance Bonus Social Security Fund (SSF) 30 days paid leave annually Training and Engagement Programs (futsal, office trips, etc) Opportunities to attend local and international events How to Apply Please fill out the application form at the link below: https://codewing.co/application-form/

Community Self Reliance Centre (CSRC)

Job Vacancy for Admin & Finance Officer and Sub Grant Officer!

Community Self Reliance Centre (CSRC)

KathmanduMid LevelFixed Term

  "RAIN", the project funded by FCDO, is designed to support transformative impact for resilience, adaptation and inclusion in Nepal (RAIN) through a community-led approach and to increase the resilience and safety of the most vulnerable communities and population. The project is being implemented in the Madhesh and Lumbini provinces of Nepal through the consortium partners. CSRC is looking for interested and qualified individuals for the various positions mentioned hereunder: Position: Sub-Grant Officer (SGO) Required No: 1 ( Priority to women candidates) Workstation: Janakpur-Based (For Madhesh Province and Lumbini Province) Expected Joining Date: As soon as possible (at least from 1 June 2026) Duration: Till 31st December 2026 Position Description The Sub-Grant Officer (SGO) is responsible for implementing sub-grant awards based on guidelines, supporting community-based organizations (CBOs) in designing effective implementation plans, and ensuring proper utilization of sub-grant funds through rigorous monitoring and compliance checks. The role requires strong analytical, communication, and project management skills to support grant recipients in achieving their objectives effectively. Detailed Job descriptions can be found at: Job-Description-of-Sub-GrantOfficer Position: Admin & Finance Officer (AFO) Required No: 1 (Priority to women candidates) Workstation: Janakpur-Based ( Madhesh Province) Expected Joining Date: As soon as possible (at least from 1 st June 2026) Duration: Till 31st December 2026 Position Description Admin & Finance Officer (AFO) will assist with the financial and accounting aspects of the project and ensure compliance with the established policies, procedures and the country’s law. The AFO will be responsible for financial management, budgeting, accounting, payments, and strengthening of the internal control system.  Similarly, the position will provide the necessary support for the administration and logistics functions in the field office. Detailed Job descriptions can be found at: Job-Description-of-Admin & Finance Officer How to Apply: Interested and qualified individuals meeting the requirements set for the position should submit their application to vacancy@csrcnepal.org before 26 May 2026, including the following details. A one-page motivation/cover letter expressing your interest and suitability for the role. An updated resume, including contact details of 3 referees Job application form (compulsory). Detailed Job descriptions and job application forms can be found at: Job-Application-Form Closing date for applications: 26th May 2026/5:00 pm Applications received after the closing date will not be considered. Only shortlisted candidates will be contacted to participate in the next recruitment stage. No phone calls will be entertained. Please note that applications will be reviewed on a rolling basis; thus, early submissions are strongly encouraged. CSRC promotes equal opportunities for competent candidates. Candidates from disadvantaged groups, women, Dalits, ethnic minorities, and local areas are strongly encouraged to apply. Note: CSRC has zero tolerance for abuse and exploitation of vulnerable people. We expect all our employees/volunteers to ensure we are protecting children, young people and vulnerable adults from harm and to abide by our policies, internal procedures, code of conduct, child protection policy and safeguarding policy. All employment offers will be subject to pre-employment checks, including criminal record checks, terrorist financing checks, and satisfactory references.