1 job found for "Classic Tech Pvt. Ltd." (Fresher) • Full Time
Classic Tech Pvt. Ltd.
Job Description Provide first-level technical support via phone, email, or ticketing system Respond promptly to customer inquiries and resolve basic technical issues Troubleshoot internet, network, software, and hardware-related problems Log and maintain accurate records of customer issues and resolutions Escalate unresolved or complex issues to L2/L3 support teams Follow standard operating procedures (SOPs) and service guidelines Ensure timely follow-up with customers until issue resolution Maintain customer satisfaction through professional communication Assist in installation guidance and basic configuration support
